This Privacy Policy explains how City Odyssey processes personal data in connection with its website and guided tour services. It applies to inquiries, bookings, excursion planning, and related communications for local guided tours and experiences in Indonesia.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. Some requests may be declined where we must retain information for legal, security, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete excursions, meet recordkeeping duties, resolve disputes, and comply with legal obligations. When data is no longer needed, we delete it or anonymize it where practicable.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
Use the contact details below for privacy questions, data requests, or policy-related correspondence.
We use personal data to respond to inquiries, assess booking requests, confirm route suitability, arrange meeting and return details, process payments, deliver guided excursions, manage customer communications, maintain records, improve website performance, and meet legal or security obligations. We may also use limited technical data to operate and protect the website.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related technical functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other binding legal processes. We may also disclose information where needed to protect our rights, users, or the security of our services.
We may process identification details, contact details, booking and payment information, trip preferences, route suitability information, communication records, and technical data such as device and browser information. Where needed for a specific excursion, we may also process information about dates requested, fitness or route suitability, meeting arrangements, and other details relevant to planning and operating the service.
We collect data directly from you when you submit a request, make a booking, communicate with us, or provide details needed to plan an excursion. We also receive limited technical information automatically when you use the website, and we may record information created during booking administration, payment handling, and service delivery.
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookie categories may vary depending on the pages visited and the features in use.
You can manage cookies through your browser settings and, where available, through on-site controls. Some cookies are necessary for basic site functions and may not be disabled without affecting the operation of the website. If you clear cookies, stored preferences may be removed.
